At Diagnopein Diagnostic, your privacy is a top priority. We are dedicated to ensuring the confidentiality and security of your personal information. This Privacy Policy outlines the types of data we collect, how it is used, and the measures we take to protect it. By using our website, mobile app, or services, you consent to the practices described in this policy.
Information We CollectWe collect information to provide you with the best possible diagnostic services. The data we collect may include: Personal Identification Information: Your full name, address, email, phone number, date of birth, and other contact details.
Medical Information:This includes diagnostic reports, medical history, lab test results, and any other health-related data necessary for diagnostic purposes.
Payment Information:If you make payments via our website or app, we collect your billing details, credit/debit card information, and transaction history.
Technical Data:We may gather information such as your IP address, device type, browser type, time zone settings, and usage data from interactions with our website or app. This helps us optimise the user experience and improve security.
Cookies and Tracking Technologies:We use cookies and similar tracking technologies to collect information about your browsing habits. This helps us understand how you use our website and tailor it to your preferences.
Website/App Usage When you interact with our website or mobile app, we may collect data regarding:
1. Pages you visit, time spent on each page, and the links you click.
2. Your location, if you have location services enabled on your device.
3. Data on how you interact with any forms, tools, or applications on our website/app.
This data helps us enhance your experience by providing personalised content and optimising our platform's functionality.
Use of Your Personal InformationYour personal information is used for a variety of purposes, all aimed at delivering superior healthcare services:
1. Providing Diagnostic Services: We use your medical and personal information to conduct tests, process results, and communicate findings to you or your healthcare provider.
2. Communications: We may send you notifications related to your tests, appointments, and any other relevant updates via email, SMS, or calls.
3. Improving Services: Data collected through your interaction with our website/app is used to enhance our diagnostic services, refine our internal processes, and develop new features.
4. Billing and Payments: Your payment data is processed for billing purposes, including generating invoices and ensuring secure transactions.
5 Legal Compliance: In certain circumstances, we may use your data to comply with legal or regulatory requirements.
We respect your privacy and strive to limit sharing of your data. However, in specific situations, your information may be shared with third parties:
1. Healthcare Providers: We may share your medical information with doctors, laboratories, or other healthcare entities involved in your care, ensuring the continuity and accuracy of diagnostic services.
2. Service Providers: Third-party vendors who assist us in delivering services (e.g., IT support, payment processors) may access your data, but they are contractually bound to maintain its confidentiality.
3. Legal and Regulatory Authorities: We may be required to disclose your information to government bodies, courts, or law enforcement if mandated by law, regulation, or legal process.
1. Advertisements: Your data may be used to show you tailored advertisements relevant to your interests in healthcare products and services. We work with advertising platforms like Google Ads, ensuring compliance with healthcare ad regulations.
2. Other Corporate Entities: In the event of a merger, acquisition, or reorganization, your information may be transferred to the involved entities, with all reasonable measures taken to protect your data.
3. Disclosures for Legal Purposes: If necessary, we may disclose your personal information to protect the rights, property, or safety of Diagnopein Diagnostic, our employees, clients, or the public.
We take the protection of your personal information seriously. We employ a variety of security measures, including encryption, access controls, and secure servers, to prevent unauthorized access, loss, or misuse of your data. Despite our efforts, no online transmission of data is entirely secure, and we cannot guarantee the complete security of your information.
General Provisions
1. Updates to the Privacy Policy: Diagnopein Diagnostic reserves the right to modify this Privacy Policy at any time. Any changes will be posted on our website/app and become effective upon publication. We encourage you to periodically review this page to stay informed about how we are protecting your information.
2. Your Rights: You have the right to request access to, correction of, or deletion of your personal information in our records, subject to legal and regulatory constraints. If you wish to exercise these rights, please contact us using the information below.
In line with legal requirements specific to healthcare, we comply with regulations on digital marketing. Our advertising practices are by health-specific guidelines to ensure transparency and avoid misleading claims. We do not use sensitive medical data for marketing purposes without your explicit consent, in compliance with applicable healthcare advertising regulations.
Google Ads Policy for HealthcareAs a healthcare provider, we adhere to Google's strict guidelines for healthcare advertising. We ensure that any advertisements served via Google Ads meet their standards, which prohibit the promotion of unapproved treatments, prescription drug sales, or other restricted healthcare services. Our ads are designed to provide helpful, accurate information without compromising your privacy.
If you have any questions, concerns, or feedback about this Privacy Policy or our data handling practices, please do not hesitate to contact us.
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