These Terms and Conditions ("Terms") govern your use of the services offered by Diagnopein Diagnostics ("the Company"). By accessing or using our website and services, you agree to comply with and be bound by these Terms.
Definitions and Interpretations: In these Terms, the term “Company” refers to Diagnopein Diagnostics and its affiliates. “User/Customer” refers to any individual or entity accessing or using the services provided by the Company. "Services" include diagnostic tests, consultations, and other healthcare-related services Diagnopein Diagnostics provides.
Interpretation:Words used in the singular form apply to the plural form and vice versa. "Including" means "including without limitation." The term "Website" refers to the official online platform provided by the Company for accessing services.
Eligibility: You must be at least 18 years old to use the services provided by the Company. By using our services, you affirm that you meet the eligibility criteria and agree to abide by these Terms.
Services: The Company offers diagnostic tests, consultations, and related healthcare services as described on the Website. Services are provided based on availability and may vary in different regions. The Company reserves the right to modify or discontinue services without notice.
Remedies with the Company: The Company reserves the right to review any content uploaded or shared by Users on the Website. If the Company, in its sole discretion, determines that a User has violated any terms of this Agreement, particularly Clause 4, it may take appropriate actions to address such violations. These actions may include removing the offending content or communication, terminating the User's membership, and/or blocking the User's access to the Website and its Services. Furthermore, the Company has the right to investigate occurrences involving violations and take necessary legal action. This may include cooperating with law enforcement authorities and prosecuting Users or Customers involved in such violations. The Company may implement preventive measures, such as temporary or permanent restrictions on the offending User's access to the Website, to ensure the integrity of the services and protect the interests of the Company and its Users. These actions will be taken at the Company's sole discretion.
Restrictions on Use: You agree to use the Website and services solely for personal, non-commercial purposes. You shall not engage in unlawful activities or use the Website for fraudulent, harmful, or malicious purposes. You are prohibited from modifying, copying, distributing, or exploiting any content on the Website unless explicitly authorized by the Company.
Registration Process: Users must complete the registration process to access certain services on the Website. During registration, users must provide accurate and complete information. Any changes to this information must be promptly updated. The Company reserves the right to refuse or suspend any registration at its sole discretion.
Payment: The Company provides multiple payment options for availing services, including credit cards (American Express, Visa, MasterCard), debit cards, cash cards, and internet banking. Services will only commence once payment has been successfully processed and received by the Company. The Company reserves the right to refuse or cancel any order placed for services at an incorrect price, whether or not the order has been confirmed. Refunds for canceled or modified orders will be processed within 7-14 working days.
Delivery: Test results will be delivered within seven working days unless otherwise specified. Delivery times may vary depending on the location. In case of partial payment for services, the Company may not release test reports until full payment is received. Reports can also be accessed online through the Website or collected from designated collection centers.
Modification of Terms of Use: The Company reserves the right to modify these Terms at any time without prior notice. All changes will be posted on the Website, and continued use of the services will constitute acceptance of the updated Terms.
Maintenance: The Company may periodically perform maintenance on the Website, during which the services may be temporarily unavailable. We will make reasonable efforts to minimize such interruptions.
Term and Termination: These Terms remain in effect until terminated by either the Company or the User. The Company may terminate access to the Website and services if there is a violation of the Terms. Upon termination, all rights granted to the User will immediately cease, and the User must discontinue all use of the services.
Liabilities Upon Termination: The User shall remain liable for all obligations incurred prior to the termination of these Terms. Upon termination, the Company may retain certain data as required by law or for operational purposes.
Ownership: All content, logos, software, and intellectual property on the Website are owned by the Company or its licensors. Users are prohibited from modifying, reproducing, or distributing any content from the Website without prior consent from the Company.
Copyright Dispute Policy: If a User believes that their copyrighted work has been infringed upon, they must send an Infringement Notice to the Company. Upon receipt, the Company will investigate the claim and may remove the infringing material. Persistent offenders may face legal action from the Company.
Disclaimer: The Company makes no warranties regarding the accuracy or reliability of the services provided. All services are provided on an "as-is" basis. The Company is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of the Website or services.
Limitation on Liability: In no event shall the Company’s liability exceed the amount paid by the User for the specific service giving rise to the claim.
Indemnity: The User agrees to indemnify and hold harmless the Company from any claims, losses, damages, and liabilities resulting from the User’s violation of these Terms.
Privacy: The Company is committed to protecting the privacy of its Users. All personal data will be handled by the Privacy Policy.
Confidentiality: The Company and its Users agree to keep all confidential information shared during the provision of services secure and not to disclose it to any third parties unless required by law.
Miscellaneous: These Terms constitute the entire agreement between the Company and the User. Any provisions of these Terms found to be invalid will not affect the enforceability of the remaining provisions.
User's Communications: By using the Website, Users consent to receive communications related to the services and their transactions. These communications may be sent via email, SMS, or phone.
Marketing Communication: The Company may send marketing communications to Users, provided that they have consented to receive such messages. Users can opt-out at any time.
EMI Payment Option: The Company offers an EMI option for certain services. Details of this option will be provided at the time of purchase, and the terms of the EMI arrangement must be agreed upon separately.
Smart Report – Terms & Conditions: Specific terms for the Smart Report service will be provided upon request and must be agreed to before usage.
How 60-minute Home Collection Works: The Company provides home sample collection services within 60 minutes of order placement in select cities (Pune, Mumbai, Delhi, and Nagpur). The Company guarantees timely and safe collection, ensuring samples are transported to NABL-accredited labs for processing.
By using the services of Diagnopein Diagnostics, you agree to the terms and conditions outlined above. If you have any questions or concerns, please contact our support team at info@diagnopein.com
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